Email after the booking
Shortly after the booking ends, the organiser gets an email with the club's branding and in their language.
Communication Satisfaction surveys
Know what your customers think without asking by hand: an email after they play and the average on your panel.
The problem
Not knowing what your customers think.
Complaints arrive late and only from those who speak up, and the opinions of people who never come back never arrive.
The solution
One question after every visit.
After the booking, the customer gets an email with a link to a short survey, no login needed. You see the average, the spread of ratings and the comments.
What you can do
Sample and cooldown
You choose what percentage of bookings gets a survey and the system avoids asking the same person more than once in the period you set.
Rating and comment
A 1 to 5 rating, an optional one for the court and, if there was a coach, for the coach, plus a free comment.
Results in the panel
Responses received, average, rating distribution, response rate and how many low scores there are.
Frequently asked questions
Does the customer need an account to answer?
No. They answer from the link in the email, which expires after 14 days.
Is it sent to everyone?
No: it goes to a sample you set, and the preferences of anyone who has opted out of booking emails are respected.
Who sees the results?
The club owner, from the reports section of the panel.
Works hand in hand with
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Communication
Notifications
Confirmations, changes and reminders by email, push notifications and an in-app notification centre, with each person's own preferences.
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Daily operations
Reports and analytics
Reports on occupancy, revenue and VAT, member sign-ups and cancellations, no-shows and inactive players, with saved filters, CSV export and scheduled email delivery.
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Customers and members
Customer records
One record per customer with their details, notes and tags specific to each facility, quick search when booking and merging of duplicates.
Which facilities use it
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Sports academies
Groups, courses and students with enrolment, fees and notices to families, without spreadsheets.
Demo
See it with your own data.
We will show you how it fits your facility in a 30-minute demo.