FAQ
Everything you want to know before you start.
Bookings, payments, pricing, data and support in short answers. If something is missing, book a demo and we will go through it with your club.
Getting started
How do I get started?
Book a demo and we run it with your real spaces, hours and rates. Then you try it free for 90 days, no card needed, and decide whether to carry on.
Does it work for pools, gyms, rooms…?
Yes. Any space booked by the hour or by spot can go on the board: a court, a pool lane, a room or a gym. Each space has its own schedule, prices, capacity and the booking length you choose.
I have several facilities, do I need several accounts?
No. The same person logs in with a single account to all their facilities, with a different role in each.
Can I bring my data from another program?
Yes. You can import players and members from a CSV file. If you would rather we did it, assisted migration is a one-off add-on, free on Premium and for founding clubs.
Bookings
Can my customers book from their phone?
Yes. Each facility has its own public page where customers see free spaces and prices, and book and pay online. Your team keeps managing everything from the board.
Can I charge members and non-members differently?
Yes. Prices are set by space, day and time slot, with different prices for members and non-members, and the price is saved on every booking.
Can I add booking to my club website?
Yes. Besides your facility's public page, you get a booking widget you can embed in your own website.
Does it sync with Google Calendar?
Yes. Each coach's bookings sync to their own Google Calendar, one way and without duplicates.
Payments and invoices
How do my customers pay online?
With the Stripe or Redsys account you connect to your club. They process the card details: Pranarp Club does not store them. At the front desk you also record cash, card terminal, Bizum and bank transfer.
Does it issue invoices valid in Spain?
Yes. It generates receipts and invoices with VAT itemised and complies with VeriFactu, so you do not have to worry about the regulations.
What do I pay Pranarp Club and what do I pay my payment gateway?
You pay Pranarp Club only your plan fee: 0 % commission on your payments. If you take payments with Stripe, Stripe charges 1.5 % + 0.25 € per standard European card. With Redsys you pay whatever you have agreed with your bank.
Pricing and trial
How much does it cost?
It depends on the size of your facility and what you need. See the plans on the pricing page: the trial is free for 90 days, with no card and no lock-in.
What counts as a space?
A space is any resource with its own calendar: a court, a room, a gym. Pool lanes and auxiliary rooms count as a secondary space, which has its own add-on.
Is there a lock-in or a set-up fee?
No. Set-up costs 0 € and there is no lock-in: you can cancel whenever you want.
How does the 90-day trial work?
You try any plan free for 90 days, with no card, using your real spaces, hours and rates. There is no permanent free plan: when the trial ends you pick a plan.
Can I change plan later?
Yes. If your club grows or changes, write to us and we will move you to the plan that fits best.
Do prices include VAT?
No. All prices exclude VAT; the VAT that applies is added to the invoice.
How does the Institutions plan work?
It is a one-year pilot for town halls, sports boards and municipal sports centres, with tiers by spaces and facilities and one annual invoice. Request a proposal and we will tailor it to your case.
Data and security
Who sees what inside the club?
Each person has a role in each club and only sees what that role allows. The same person can have a different role in each facility.
Can I export or delete my data?
Yes. Each person can export their data from their account and receives a link by email. They can also delete their own account from their profile.
Where is the data hosted?
On IONOS SE servers, location: EU (Germany / Spain). Each club's data is kept separate from every other club's.
Languages and support
Which languages do the software and support come in?
The software and website are in Catalan, Spanish and English. Support is in Catalan and Spanish.
How do I talk to a person?
Through the contact page or by booking a demo. We reply in Catalan or Spanish.
Demo
Still have a question?
Tell us your case in a 30-minute demo and we will sort it out with your club in front of us.